Respecting Your Privacy. Protecting Your Personal Information.
Last Updated: October 2026
Welcome to Olive Lane (“we,” “our,” or “us”). We design, craft, and curate luxury Indian ethnic apparel, bespoke garments, and accessories. We are committed to safeguarding the privacy and security of our clients, customers, and website visitors.
This Privacy Policy explains what personal data we collect, how we use and protect it, and the rights you have concerning your information when you visit our website, create an account, purchase products, or use our bespoke custom tailoring atelier services.
1. Information We Collect
We collect information you provide directly to us when interacting with our store:
Personal Identity & Contact Details: Name, email address, telephone/mobile number, delivery address, and billing address.
Order & Transaction Details: Products ordered, payment status, invoice numbers, order history, and courier tracking details.
Technical & Device Information: IP address, browser type, device identifiers, operating system, and log data collected via cookies to ensure site performance and security.
2. Google Sign-In & User Data Policy
When you choose to authenticate or create an account on Olive Lane using Google Sign-In:
We request access only to your basic public profile information: your full name, email address, and unique Google Account Identifier.
We never have access to or store your Google account password.
Google API Limited Use Disclosure: Olive Lane's use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We do not sell, rent, or transfer your Google user data to data brokers, ad networks, or unauthorized third parties.
Your information is used strictly for legitimate business and fulfillment purposes:
To fulfill and deliver your apparel purchases and customized bespoke orders.
To provide customer service, order status updates, and answer atelier consultations.
To send essential transactional notifications (order confirmations, shipping notifications, and tax invoices).
To detect and prevent fraudulent transactions, unauthorized account access, and security threats.
To comply with statutory legal, tax, and regulatory requirements in India.
Payment Security
All financial transactions are processed through certified, PCI-DSS Level 1 compliant payment gateways (such as Razorpay and Stripe).
Olive Lane does not store or process your complete credit card numbers, debit card details, or UPI PINs on our servers.
Trusted Service Partners
We only share data strictly necessary with trusted partners who assist in our operations:
Logistics & Courier Partners (Shiprocket, Bluedart, Delhivery) for order delivery.
Transactional Email Services (Resend) for dispatch alerts and receipts.
Encrypted cloud infrastructure (PostgreSQL on AWS, Cloudflare).
5. Data Retention & Security Controls
We implement industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, or disclosure. All data transmissions between your browser and our servers are encrypted using modern Transport Layer Security (TLS 1.3 / HTTPS).
We retain your order and invoice records for as long as necessary to comply with applicable commercial, accounting, and tax laws in India.
6. Your Rights & Choices
You have full control over your personal data:
Access & Rectification: You may view, update, or edit your addresses, saved measurements, and profile information by logging into your account.
Account & Data Deletion: You may request the permanent deletion of your Olive Lane account and associated personal data by writing to us at support@olivelane.co.in.
Marketing Communications: You can unsubscribe from promotional newsletters at any time by clicking the “Unsubscribe” link in any email.
Grievance & Privacy Contact
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Desk:
